NetSupport Manager 自1989年以來就一直幫助各種企業和機構優化他們的IT支援服務,儘管現在遠端控制軟體的使用已十分普及,但與20多年前不同的是,現在所使用的種類繁多的平臺、資料傳輸協定及設備資產為PC管理及遠端控制軟體解決方案不斷帶來挑戰,這些解決方案需要能夠為各種不同的系統組態提供支持。
NetSupport Manager的成功之處在於此軟體不斷升級改進,以滿足任何IT環境的需要。由於此解決方案將面向 Windows、Linux、MAC、CE、Pocket PC及Windows Mobile等系統的全方位多平臺支援功能與專門的系列PC管理工具整合起來,確保重要的IT基礎設施的持續運作,因此NetSupport Manager可為當今的各種企業網路提供最全面的相容性。NetSupport技術現在為世界各地的逾8,000,000個系統提供支援,NetSupport Manager已成為適合任何IT環境的久經考驗的有效解決方案。
主要功能包括:
- 快速安全的連接功能
- 同時管理多個設備
- 查看設備的估計位置
- 多平台支持
- 屏幕註釋和錄製
- 系統管理工具
- 文件分發
- 即時硬體/軟體庫存
- iOS和Android的移動控制
更新介紹
A brand-new user interface makes it even easier to identify and navigate to its remote control and remote management features – all in one click. Co-produced directly with businesses to meet their current and changing needs, its intuitive layout in a ribbon bar format at the top makes completing tasks quicker without getting buried in extra unnecessary steps, while the updated icons for each tool make it really clear what capabilities and criteria can be applied. For example:
The status bar now shows a list of all connected Clients, allowing you to see who you are connected to at a glance.
- A search facility has been added to the Control and Client Configurators, allowing you to easily locate the settings you are looking for.
- You can now specify the action performed when double-clicking a Client in the List view. By default, this is set to viewing a Client.
- The Tree view can now be hidden, allowing more space when working with Clients in the List view. You can also choose to display the Tree view in Compact Mode, which eliminates the need to use the scroll bar when viewing folders containing many items.
- PowerShell and Remote Command Prompt have been added to the right click menu, making them more accessible.
- Applications can now be quickly launched at Clients while you are viewing them.
Two-factor authentication (2FA) is now available for operators connecting to the Gateway to start a remote connection. This extra layer of security uses time-based OTP (TOTP) or DUO Push to authenticate the operator for up to 12 hours.
To further strengthen Client authentication and authorisation across the network, NetSupport Manager now supports businesses using RADIUS authentication – and even allows them to use it in combination with 2FA, according to the level of verification required for a specific Client.
SSL/TLS certificates have been added for superior data security to help ensure that all data sent across the Gateway is encrypted. Customers can enter their own certificate or allow the Gateway to create and use a Let’s Encrypt certificate. Plus, the Control Gateway key, Security keys and Operator passwords have also been boosted with higher levels of encryption.
If the name of the Client executable changes, it will be prevented from running, to help combat and protect against exploits and malware – a handy feature to ensure no untoward activity is taking place.
The Client log file can be edited to only show selected information to further support data protection, e.g., to protect personal data such as usernames when receiving support. You can also clear Client log files older than “x” days, if required.
Load Balancing Gateways have been introduced to accommodate the ever-changing work landscape. These proactively manage the incoming connections, distributing them across multiple gateways to avoid a single point of failure. Customers can specify the capacity of each load balancing gateway and, in the event that one of them goes down, connections are automatically redistributed, thereby minimising any disruption. This is especially useful for larger businesses, as it ensures consistent maximum performance and reliability without the need for operator intervention.
The Connectivity Server Console data can now be exported to a .csv file to aid further analysis – and to support security, an Export Function can create a file showing all connected clients.
The downloads folder now appears in the File Transfer Tree view, allowing you to directly transfer files quickly and easily. Meanwhile, folders that need to be accessed regularly can be added to a ‘Favourites’ folder in the Tree view. Plus, NetSupport Manager provides a list of files that the Control has recently worked with (the last 20 files are displayed) and these can be sent to a Client in one click. Files on the Client machine can also be seamlessly opened and edited at the Control. Simply double-click the Client file to upload this to the Control machine, make the required changes and it will be copied back to the Client machine.
A list of replay files is now available from the Playback icon in the ribbon, allowing quick and easy access. New recordings and replay files that have been played will be automatically added to the list.
Platform support has been extended to Windows 11, 11 SE and Windows Server 2022 to further futureproof your technology.
Remote Control with NetSupport Manager
- Browse, locate and connect to all systems across your LAN, WAN or over the internet.
- Fully integrated remote deployment utility: Quickly locate machines local to the Control and send a Wake on LAN command to machines not turned on.
- Watch, Share or Control the screen, keyboard and mouse of a workstation, irrespective of colour resolution, network protocol or operating system.
As our dependency on technology grows, so does the operational impact of system downtime, or simply the time lost by not having instant access to key systems.
NetSupport Manager continues to offer a unique proposition for desktop remote control: one solution – available from your desktop, laptop, tablet or smartphone – that allows seamless and secure access to workstations and servers across your enterprise, both locally when in the office, and remotely when on the move.
Control
- Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.
- Remotely launch applications on remote computers.
- Optimise the Remote Control colour quality when managing systems over very slow connections.
- Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
- Show your screen, a selected monitor/s or selected applications to any number of connected computers for real-time instruction.
- Annotate your screen with a range of drawing tools during a Remote Control session or Show session to highlight areas of focus for an end user or to aid in your presentation or training.
- Capture screenshots during a session for future reference.
- Record screen activity to a video “replay file” for training or security.
- To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.
Communicate
Within NetSupport Manager, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.
Should the Chat recipient not respond, an audible alert can be sent to each workstation. The Chat progress can be sent to late arrivals using the “Send Discussion History” feature and, of course, the contents of a Chat session can be stored for future reference. A user can also send a text-based message to one or more chosen PCs, or even broadcast to all PCs on the network – ideal for alerting your users about an impending server shutdown or similar.
NetSupport Manager’s extended audio support allows one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PC’s audible application sounds. Audio support is available over all LAN/WAN and internet-based communications.
End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available operators, or directed to specific operators based on user-defined accounts. Incoming requests are displayed within the NetSupport Manager Control user interface.
Auto-grouping of remote systems
- Instant overview of IT infrastructure using ‘tree view’, which can be hidden or minimised via Compact Mode
- Group remote systems based on pre-defined criteria such as operating system or PC type.
- All devices auto-grouped by NetSupport Manager so you can see if any devices need updating.
- Create custom groups to reflect your company structure.
- Quick access to a ‘recent’ list of connected devices.
Geolocation
When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details.
This information allows NetSupport Manager to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy.
Monitoring with NetSupport Manager
The Monitor Mode feature allows a user to display a thumbnail view of all connected Client workstations simultaneously. The size of these thumbnails can be adjusted to suit. In addition, the user can mouse over a specific thumbnail for an expanded view of each selected PC.
This view can be switched to Icons Mode, where all known devices are listed and overlaid with optional OS icons, location flags, WiFi and battery details – and more.
This unique feature allows a user to keep a constant eye on target systems and immediately identify whether intervention is required. The view also provides key visual information such as OS type, network address, WiFi signal strength and battery life (where appropriate), the current logged-on user and the computer name for easy identification. Users can even choose to view a selected monitor from multi-monitor systems.
Support Tools with NetSupport Manager
File transfer
A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface – even drop a file directly onto the desktop when viewing a remote machine. Plus the downloads folder appears in the Tree view, allowing you to directly transfer in files quickly and easily. Folders that need to be accessed regularly can be added to a ‘Favourites’ folder in the Tree view.
Directories can be automatically synchronised on two workstations and appropriate file types can be edited. NetSupport Manager utilises intelligent Delta File Transfer to reduce data transfer times when overwriting files that already exist, by checking individual blocks of data within a file and only transferring changed data.
- Moving files from one PC to another may be useful, but the real benefits come with NetSupport Manager’s ability to copy files from one PC to many in a single action – or “File Distribution”.
- A user can distribute files or folders from their PC to multiple Client PCs simultaneously with the minimum of effort. Using this feature, files can be distributed to all connected Client (end user) PCs, selected PCs or a pre-defined group. Files can also be quickly dropped onto the desktop or ‘My Documents’ folder.
- View a list of files that the Control has recently worked with (the last 20 files are displayed) and send these to a Client in one click.
- NetSupport Manager also features live folders. When initiating a file transfer to a remote PC, the path to any open folders (Explorer windows) on its desktop is displayed at the top of the file transfer view to ease quick selection.
- Files on the Client machine can also be seamlessly opened and edited at the Control. Simply double-click the Client file to upload this to the Control machine, make the required changes and it will be copied back to the Client machine.
Remote inventory and system information
A user can obtain a real-time view of the hardware and software installed on each remote PC workstation directly from within their NetSupport Control. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of each PC.
In addition, a full software inventory of current installed applications is provided as well as all installed OS hotfixes.
To aid further in remote support and diagnostics, a user can also remotely view and, security permitting, control applications in memory, all processes running and currently installed services.
Integration
NetSupport Manager has been designed to work both standalone and as a key component within existing systems. With that in mind, it provides a command line interface, feature access using command line “switches” and support for variables to ensure that, no matter what your environment, NetSupport Manager can be accessed and utilised directly.
Additional support tools
- Capture and redirect the remote computer’s print queue to the Control PC.
- Launch commands: A local command prompt from a remote system on your PC and a PowerShell window to execute commands at a selected client.
- Remotely Power On/Off, Log On/Off or Reboot a Client PC
Connectivity with NetSupport Manager
NetSupport Manager provides a range of connectivity methods to ensure devices are accessible no matter where they are located. First and foremost, NetSupport Manager requires the pre-installation of a “Client” component on any device you wish to connect to, and a “Control” component/app on any device you wish to initiate a remote control connection from. You can remotely deploy a Configuration file containing specific settings for a Client or Control, and use the search facility allowing you to easily locate the settings you are looking for.
Local or Wide Area Networks
- Browse and locate computers over a LAN or WAN using TCP/IP or HTTP (legacy support for IPX and NetBIOS).
- Store all discovered devices in a company hierarchy, use auto or manually defined groups, either locally or stored centrally.
- Define a range of subnets for extended network browsing capabilities locally.
- Connect directly to known computers by PC name, DNS name or network address.
Utilising the internet (The Gateway)
When you want to deliver seamless Remote Control between PCs that may be in different geographic locations and behind different firewalls, then the NetSupport Manager Communications Gateway module provides a stable and secure method for NetSupport-enabled systems to locate and communicate over HTTP. The Gateway module needs to be installed on a PC allocated with a static IP and accessible to both Control and Client PCs, even though both the Control and Client systems can be securely located behind their respective firewalls. The Gateway will only allow connections from computers using the same Gateway Security Key and is used to support staff or customers across different sites or where staff on the road need access to office resources. The Gateway is not needed for LAN/WAN-based communications.
To help ensure that all data sent across the Gateway is encrypted, SSL/TLS certificates can be used. These also allow the Clients and the Controls to verify that the Gateway they are connecting to is genuine. Customers can use their own certification details or allow the Gateway to create and use Let’s Encrypt certificates that automatically renew every 30 days, thereby reducing the danger of out-of-date details creating a security risk.
Two-factor authentication (2FA) is also available for operators connecting to the Gateway to start a remote connection. This extra layer of security uses time-based OTP (TOTP) or DUO Push to authenticate the operator for up to 12 hours. RADIUS authentication is also available and can be used in combination with 2FA, according to the level of verification required for a specific Client.
Load Balancing Gateways
Load Balancing Gateways are now available to help make networks more resilient. To avoid a single point of failure, Client connections can now be automatically spread across multiple cluster member gateways. When connections occur, the main Gateway will either accept them or automatically allocate them to one of the other load balancing gateways using a round robin method. Customers can specify the capacity of each load balancing gateway and if, in the event that one of them goes down, connections are automatically redistributed, thereby minimising any disruption.
The NetSupport Manager Gateway module provides:
- Seamless remote support between secure, firewalled networks and computers.
- No requirement to make any changes to your existing network or firewall security.
- Secure encrypted communications.
- Support for up to 6,000 simultaneous Client connections per Gateway.
- Load Balancing Gateways to proactively manage Client connections across multiple gateways.
- Security key access control.
- Ability to filter the Gateway’s list of clients by name, username, address and description.
- User-authenticated access control.
- Multi-gateway redundancy, removing a single point of failure for your connectivity.
- Full transaction logging.
- Data in the Connectivity Server Console can be exported to a .csv file for further analysis.
- Export Function can create a file showing all connected clients to boost security.
- No dependency on an external third-party service.
- Discover and connect to any number of devices in real time across differing environments.
- Optimised performance for both wired and wireless connections.
Intel vPro support
NetSupport Manager can be configured to browse for and locate PCs that have Intel vPro capability, enabling a variety of remote tasks to be performed, even where a NetSupport Client is not installed.
These include the ability to power on, power off and restart the remote machine when performing out-of-hours maintenance; view and reconfigure BIOS information; and, if necessary, boot from a remote operating system image.
When plugged into AC power, the above can be performed wirelessly on a notebook system.
PIN connect
A technician can locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code. Rather than browsing to discover the user’s PC and needing to know their PC name, address details etc, the PIN process allows both parties to handshake seamlessly. The PIN server module can run alone or alongside the Gateway module and is included as standard with NetSupport Manager.
Remote Working with NetSupport Manager
Set up in 5 minutes!
Regardless of where your critical systems, servers and IT users are located (and the platforms used), NetSupport Manager’s award-winning secure remote control tools make it easy for IT teams to quickly respond to IT issues across multiple sites in any geographical location. Useful in scenarios where staff are suddenly forced to work from home, NetSupport Manager also allows them to remotely access their work PC as if they were sitting in front of it. Best of all, it only takes 5 minutes to set up!
System requirments
Some areas of NetSupport Manager's functionality rely on the presence of certain files/applications; please ensure these are available before installing NetSupport Manager:
PC requirements:
Windows 11, Windows 10, Windows 8/8.1 (32bit and 64bit), Windows Server 2022, 2019 and 2012, Windows 7* (32bit and 64bit), 2008 (32bit, 64bit and R2), Vista (32bit and 64bit) and Windows 2003.
*For the NetSupport Manager Control to run on Windows 7, Aero needs to be enabled. Choose Start > Control Panel. In the Appearance and Personalization section, click Customize Color. Choose Windows Aero from the Color Scheme menu and then click OK.
TCP/IP, HTTP or legacy (IPX and NetBIOS).
NetSupport Manager offers full integration with thin and zero Client environments as well as compatibility with MultiPoint, MultiSeat and virtual desktop environments from WYSE Technologies, Microsoft, HP, NComputing (X-series and Lseries), MiniFrame (SoftXpand) and many others.
Mac requirements:
The NetSupport Manager macOS Control runs on macOS 10.15 (Catalina) and above.
The NetSupport Manager Client for macOS is available on macOS 10.14 (Mojave) and above.
Android Client app:
The NetSupport Manager Client for Android can be installed on each Android device (5 or later) and connected from the Windows Control (12.5 or above).
Chrome OS Client:
For use in an existing or new NetSupport-managed environment, the NetSupport Manager for Chrome Client extension can be installed on each Chrome OS device. From the Control, you can then connect to each system, enabling you to monitor the screens and interact with each Chrome OS device quickly and efficiently.
Mobile Control:
The NetSupport Manager Mobile Control for iOS and Android provides mobile remote control for existing NetSupport Manager remote control users from any iPad, iPhone, iPod, Android Tablet and smartphone or Kindle Fire.
The NetSupport Manager Mobile Control is available for free download from appropriate App Stores. Visit www.netsupportmanager.com/mobile.asp for more information.
NetSupport DNA Asset Management
透過NetSupport DNA可以知道用戶在任何特定時間使用的應用程式,這將允許軟體預算可以有效評估及預測未來的軟體投資,這將是很大的關鍵優勢。
NetSupport DNA提供安全、高效的方式,幫助您的企業進行電腦中央管理。NetSupport DNA結合了強大的硬體和軟體清單、軟體配送、應用程式和網際網路的檢測、基於 Web的ServiceDesk以及獲得多項獎項的遠程控制功能。。NetSupport DNA了解組織有不同的要求,因此可讓你挑選所需的功能,以滿足組織的當前需要。
NetSupport ServiceDesk Web-based ITIL Management
NetSupport ServiceDesk可以容易的整合到您現有的IT基礎設施,而不需要一個漫長的實施階段。NetSupport ServiceDesk並且擁有事件、問題和更改管理等強大的功能。NetSupport ServiceDesk的直觀的界面和簡化的工作流程處理,亦可以確保您的團隊能夠有效地使用自己的時間,而不用負著過多的行政職務
NetSupport ServiceDesk是個強大且完全基於web的解決方案,它提供詳細的記錄,以追蹤用戶的請求。NetSupport ServiceDesk可以作為獨立的應用程式使用或者整合成DNA的一個模塊使用。
NetSupport Notify Desktop Alerting
NetSupport Notify是透過區域網路向Windows和Mac電腦發送即時可靠的通知與提醒的解決方案。
NetSupport Notify提供的簡單而有效的解決方法,使企業內的管理員可能在安全可靠地環境下,向公司裡的所有用戶提供準確的資訊和回應記錄。
NetSupport Protect Desktop Security
NetSupport Protect提供了安全、可靠的環境。憑借其大量的安全功能以及直觀的形式,IT管理員不僅可以保護他們系統配置和內容,同時使其用戶享受到最佳的的使 用體驗。NetSupport Protect能防止用戶刪除重要文件和應用程式、未經授權地更改桌面、儲存或使用未經授權的程式以至危害整個作業系統。
有了NetSupport Protect,您無需擔心系統無意或惡意地被更改,它絕對不會對公司的工作效率、辦公室電腦或電腦造成影響。
NetSupport 24-7 On-demand remote support and collaboration
NetSupport 24-7包含即時聊天、操作腳本、問卷調查來獲取用戶的反饋,這是業界領先的遠程控制需求程式,其還包含了即時軟硬體報告和一系列的好用的工具。
NetSupport 24-7現在允許操作人員顯示其螢幕或選取的應用程式,來為用戶提供即時的培訓,全面的VOIP音頻,現在並支援了MAC的作業系統。