PagerDuty 是一個敏捷事件管理平台,與IT Ops 和DevOps 監視體系集成,可改善組織的運營可靠性和敏捷性。
PagerDuty 使開發人員、DevOps、IT 運營和業務領導者能夠預防和解決影響業務的事件,以獲得卓越的客戶體驗。當收入和品牌聲譽取決於客戶滿意度時,PagerDuty 為組織提供洞察力,以主動管理可能影響整個 IT 環境中客戶的事件。憑藉數百種本地集成、待命調度和升級、機器學習、業務範圍的響應編排、分析等等,PagerDuty 每次都能將正確的數據實時地送到正確的人手中。
A Platform for Real-Time Operations
An always-on world requires a proactive and preventative approach to managing your digital operations. PagerDuty gives you real-time visibility into your critical apps and services all in one place, driven by our full-service ownership model. And when business-impacting issues do strike, PagerDuty ensures you’re never caught off-guard by collecting data signals from anywhere, interpreting those signals using machine learning, automatically engaging the right people, and accelerating resolution and learning.
More than just incident response
While we're known for on-call management and incident response, PagerDuty does much more including providing visibility into the business impact of an incident, and supporting an integrated, coordinated business response while keeping stakeholders informed in real-time. Our integrated platform also helps you continuously improve your operations by generating prescriptive analytics that help you gain valuable insights into your team’s performance, the health of your operations, and more.
Proactively manage your real time operations
PagerDuty’s flexible organization of services and teams prepares you to operate a major incident in real-time, every time. Understand key information such as current service health, who’s on call, incidents on that service, and more.
Harness digital data
PagerDuty integrates with any tool in your ecosystem, aggregating and transforming any signal into real-time insight and action.
Make sense of data
PagerDuty’s machine learning algorithms automatically reduce noise and create context & recommendations so you can focus on the events that matter. Accelerate learning from past incidents to optimize your real-time digital operations.
Respond & engage teams
Dynamically automate work across teams of experts that can rapidly drive critical issues to resolution. Drive coordinated business response with stakeholders in real time through proactive notifications and status dashboards.
Analyze & learn
Use PagerDuty’s unique combination of human and machine data to enhance your team’s performance by preventing and accelerating resolution of future incidents. Prescriptive analytics, industry benchmarks and insights into team health improve operational maturity over time.
Best in class products
On-call management
Alerting and scheduling so your teams are ready and empowered to take fast action.
Modern incident response
Automate work across teams, execute detailed playbooks, and accelerate resolutions.
Event intelligence
Apply machine learning for full incident context, real-time triaging, and personalized recommendations.
Analytics
Understand the systemic impact of issues on your customers, teams, and bottom line.
Proven in the enterprise...
» Enterprise Class Reliability and Security
» Data & Machine Learning Engine
» Open API and 600+ Integration Ecosystem
Across multiple use cases.
» Dev Ops
» IT Ops
» AI Ops
» Cloud Migration
» Customer Service
» Sec Ops
Fits the way you work and with the tools you love.
Over 600 integrations to let you work the way you want. Connect quickly and seamlessly with the monitoring, ticketing, and chat tools you already use. You’ll be ready to respond the way you want to, when you need to. Prefer to work from your mobile device? Access the full power of the PagerDuty platform on iOS and Android mobile devices through the intuitive PagerDuty Mobile App.
版本介紹
Incident Response
Free
Digital Operations
|
Professional
Business
|
AIOps
AIOps
Pay only for what you use with transparent, flexible consumption-based pricing.
Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.
- Reduce incident noise with the click of a button. Use built-in ML models, or create your own logic.
- Accelerate triage time with all the incident context you need to resolve faster right at your fingertips.
- Automate the redundant with event-driven end-to-end automation across any or all of your technical services.
Add-On
Runbook Automation for Incident Response
PagerDuty Incident Response customers (Business or better) can add Runbook Automation and get the integration capabilities of Automation Actions to diagnose and remediate incidents at discounted pricing.
Automate diagnostics and remediation for faster resolution.
- Full PagerDuty Runbook Automation managed SaaS environment
- Includes Automation Actions capabilities for Incident Response, AIOps, and CSOps
- Securely connect external automation into PagerDuty Operations Cloud to diagnose and remediate incidents.
Stakeholder License
Provide executives and business stakeholders with the real time visibility needed to keep a pulse on incidents and customer impact.
Give stakeholders real-time visibility on incidents and customer impact.
- Access status dashboards and subscribe to customer impacting business services.
- See full incident details including status updates and corresponding postmortems and analytics.
- View in-depth information on teams, services, schedules, and escalation policies.
PagerDuty Status Pages
Proactively communicate the real-time status of your digital operations to your customers while leveraging PagerDuty as your single source of truth.
Keep your stakeholders proactively informed about real-time status while leveraging a single source of truth
- Create a public status page and customize it for consistent look and feel of your brand
- Post real-time updates while leveraging "Human-in-the-Loop" automation
- Subscribe your stakeholders using proactive notifications
版本比較 完整比較表 請點擊此觀看
Free | Professional | Business | Digital Operations | |
On-Call Management | ||||
Mobilize the Right People at the Right Time | ||||
Max users per account | 5 | unlimited | unlimited | unlimited |
Email and push notifications | unlimited | unlimited | unlimited | unlimited |
SMS/Phone notifications | 100/month | unlimited | unlimited | unlimited |
On-call Schedules | 1 | unlimited | unlimited | unlimited |
Escalation policies | 1 | unlimited | unlimited | unlimited |
Max users per escalation level | 5 | 5 | 50 | 50 |
Contextual Search and Tagging | V | V | ||
Incident Response | ||||
Orchestrate and Manage Your Incidents | ||||
Ticketing (Jira, Jira Service Desk, etc) | V | V | V | |
Advanced ITSM (ServiceNow, Remedy, Cherwell, etc) | V | V | ||
Dynamically Add Additional Responders | V | V | ||
Postmortems | V | V | ||
Round Robin Scheduling | V | V | ||
Incident Response | ||||
Incident Workflows | V | V | ||
ChatOps | V | V | ||
Advanced Audio and Video Conference Integrations | V | V | ||
One Touch to Join to Conference Bridge | V | V | ||
Status Update Notification Templates | V | V | ||
Web and Mobile Status Dashboards | V | V | ||
Stakeholder Subscriptions | V | V |
Web App
PagerDuty's web app requires a modern web browser with JavaScript enabled.
We recommend using your browser’s most recent production release. Older versions and pre-release browsers, such as betas or developer previews, are not supported. Issues with a pre-release version of a browser should be reported to the browser vendor.
Browser extensions, such as ad blockers or JavaScript blockers, can interfere with or completely prevent certain PagerDuty features from working correctly, and are not supported. We recommend safelisting *.pagerduty.com in these extensions so that they don't prevent you from accessing portions of the PagerDuty web app.
Current stable major versions of the following browsers are tested and supported:
- Apple Safari
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Opera
Microsoft Internet Explorer 11 No Longer Supported
We removed support for Microsoft Internet Explorer 11 on December 31, 2020.
Mobile Apps
As of April 10, 2023, we support the latest version of the PagerDuty mobile app available from the Apple App Store or Google Play Store on devices running iOS 15 and higher or Android 10 and higher. You may not have access to the latest features if your device does not meet minimum requirements. For more information, please see PagerDuty Mobile App.
Logging in to the PagerDuty app requires a browser installed on your device. If you are using an Android work profile, the profile must allow for access to a browser. This can be done either by adding the browser into the work profile, or allowing data to be passed outside of the work profile. Please refer to Android’s Work profiles documentation for more information.
Integrations
System requirements for integrations are listed in each product’s integration guide.