ISL Light 遠端管理客戶端

Remote Desktop Support
透過網際網路聯繫客戶端的Windpws或者Mac平台，快速的提供客戶端的支援。
透過此軟體，可以查看和控制客戶端電腦桌面程式，並且可以方便的傳輸文件，使用VoIP網路電話以及視訊電話。ISL Light非常簡單、高度的安全(256-bit SSL)，重點是它可以節省您的時間以及金錢。

特色

ISL Online Makes Support Easier
Provide technical support to your clients or access unattended remote computers.

Help Clients Faster than Ever
Users on the move need help? Quickly connect and troubleshoot their computers or mobile devices remotely.

Hundreds of Computers Available Anytime, Anywhere
Set up permanent access by installing a remote access agent on any Windows or Mac computer. Securely connect and manage any server or remote computer from your list or exchange files.

Ways to Connect
Support agents have multiple options to connect with a client.

Support with Custom Look
Add your branding and customise ISL Online to match your workflow.

Enjoy Your Freedom
Remotely control devices anywhere anytime. Even from Antarctica.

Make a Support Team You Will Be Proud of
Manage your help desk operators centrally and optimise their performance by utilising the live monitoring and powerful reporting features.

Rich Features, yet Simple to Use, Fast and Reliable
Technicians from all over the world simply love using ISL Online!

功能

系統需求

 Note: Downloading ISL Light or running ISL Light Network Start executable will download latest supported version for your operating system. 

Microsoft Windows

• Microsoft Windows 11
• Microsoft Windows Server 2022
• Microsoft Windows Server 2019
• Microsoft Windows Server 2016
• Microsoft Windows 10 (32-bit and 64-bit)
• Microsoft Windows 8.1 (32-bit and 64-bit)
• Microsoft Windows Server 2012 R2
• Microsoft Windows 8 (32-bit and 64-bit)
• Microsoft Windows Server 2012
• Microsoft Windows 7 (32-bit and 64-bit)
• Microsoft Windows Server 2008 R2
   

Mac OS

• macOS 11.X Big Sur
• macOS 10.15 Catalina
   Important: With macOS 10.15 Catalina Apple introduced additional changes to its Security settings which further affect the workflow when running ISL Online applications. Please refer to the following topic for explanation: ISL Online programs compatibility with macOS 10.15 Catalina 
• macOS 10.14 Mojave
   Important: With macOS 10.14 Mojave Apple introduced some changes to its Security settings which affect the workflow when running ISL Online applications. Please refer to the following topic for explanation: ISL Online programs compatibility with macOS 10.14 Mojave 
• macOS 10.13 High Sierra
   Note: ISL Light 4.4.2031.107 for Mac was the last version to support macOS  10.12 Sierra and below 
   Note: ISL Light 4.0.4 for Mac was the last version to support OS X 10.6 and OS X 10.7. 

Linux

• Linux kernel 2.4 and higher (64 bit) 

 Note: Linux systems require X Window System to run ISL Online's applications.
 Note: ISL Light 4.0.4 for Linux was the last version to support 32-bit kernels. 

Internet Connection
Bandwidth minimum: 56 Kbps

Supported connection methods (ISL Light can work with any of the following):

• direct outgoing TCP/IP connection to TCP port 7615  on ISL Conference Proxy server
• WININET HTTPS connection to TCP port 443 on ISL Conference Proxy server
• WININET HTTP connection to TCP port 80 on ISL Conference Proxy server
• direct HTTPS connection to TCP port 443 on ISL Conference Proxy server
• direct HTTP connection to TCP port 80 on ISL Conference Proxy server

Timeout for a specific connection method is 20 seconds for connection establishment - so total timeout for connection is less than 1 minute.

Supported network types are the following:

• a computer with a static public IP
• a computer with a dynamic public IP
• a computer in a private network behind a firewall with a public IP performing NAT
• a computer in a private network behind a http proxy offering http and/or https protocols

Web Browsers

• Firefox
• Google Chrome
• Microsoft Edge
• Microsoft Internet Explorer
• Opera
• Safari