最新版 ISL Online ISL Light v4.4.1906 更新於 2019/8/7
ISL Light 遠端管理客戶端
Remote Desktop Support
透過網際網路聯繫客戶端的Windpws或者Mac平台，快速的提供客戶端的支援。
透過此軟體，可以查看和控制客戶端電腦桌面程式，並且可以方便的傳輸文件，使用VoIP網路電話以及視訊電話。ISL Light非常簡單、高度的安全(256-bit SSL)，重點是它可以節省您的時間以及金錢。
特色
ISL Online Makes Support Easier
Provide technical support to your clients or access unattended remote computers.
Help Clients Faster than Ever
Users on the move need help? Quickly connect and troubleshoot their computers or mobile devices remotely.
Hundreds of Computers Available Anytime, Anywhere
Set up permanent access by installing a remote access agent on any Windows or Mac computer. Securely connect and manage any server or remote computer from your list or exchange files.
Ways to Connect
Support agents have multiple options to connect with a client.
Support with Custom Look
Add your branding and customise ISL Online to match your workflow.
Enjoy Your Freedom
Remotely control devices anywhere anytime. Even from Antarctica.
Make a Support Team You Will Be Proud of
Manage your help desk operators centrally and optimise their performance by utilising the live monitoring and powerful reporting features.
Rich Features, yet Simple to Use, Fast and Reliable
Technicians from all over the world simply love using ISL Online!
功能
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Screen Sharing
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Join a Session
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Under the Hood
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Unattended Access
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系統需求
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Microsoft Windows
- Microsoft Windows Server 2019
- Microsoft Windows Server 2016
- Microsoft Windows 10 (32-bit and 64-bit)
- Microsoft Windows 8.1 (32-bit and 64-bit)
- Microsoft Windows Server 2012 R2
- Microsoft Windows 8 (32-bit and 64-bit)
- Microsoft Windows Server 2012
- Microsoft Windows 7 (32-bit and 64-bit)
- Microsoft Windows Server 2008 R2
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Mac OS
- macOS 10.15 Catalina
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- macOS 10.14 Mojave
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- macOS 10.13 High Sierra
- macOS 10.12 Sierra
- OS X 10.11 El Capitan
- OS X 10.10 Yosemite
- OS X 10.9 Mavericks
- OS X 10.8 Mountain Lion
Note: ISL Light 4.0.4 for Mac was the last version to support OS X 10.6 and OS X 10.7.
Linux
- Linux kernel 2.4 and higher (64 bit)
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Internet Connection
Bandwidth minimum: 56 Kbps
Supported connection methods (ISL Light can work with any of the following):
- direct outgoing TCP/IP connection to TCP port 7615 on ISL Conference Proxy server
- WININET HTTPS connection to TCP port 443 on ISL Conference Proxy server
- WININET HTTP connection to TCP port 80 on ISL Conference Proxy server
- direct HTTPS connection to TCP port 443 on ISL Conference Proxy server
- direct HTTP connection to TCP port 80 on ISL Conference Proxy server
Timeout for a specific connection method is 20 seconds for connection establishment - so total timeout for connection is less than 1 minute.
Supported network types are the following:
- a computer with a static public IP
- a computer with a dynamic public IP
- a computer in a private network behind a firewall with a public IP performing NAT
- a computer in a private network behind a http proxy offering http and/or https protocols
Web Browsers
- Firefox 6.0 or higher
- Google Chrome 3 or higher
- Microsoft Edge
- Microsoft Internet Explorer 6.0 or higher
- Opera 11.6 or higher
ISL AlwaysOn 遠端電腦訪問
Remote PC Access
任何時間都可以使用你的家用電腦以及辦公室電腦。經過快速安裝，ISL AlwaysOn能夠及時從Web瀏覽器提供一個安全和快速訪問你電腦的方式。更靈活且更節省你的時間。
系統需求
System Requirements
Operating Systems
Microsoft Windows
- Microsoft Windows Server 2019
- Microsoft Windows Server 2016
- Microsoft Windows 10 (32-bit and 64-bit)
- Microsoft Windows 8.1 (32-bit and 64-bit)
- Microsoft Windows Sever 2012 R2
- Microsoft Windows 8 (32-bit and 64-bit)
- Microsoft Windows Server 2012
- Microsoft Windows 7 (32-bit and 64-bit)
- Microsoft Windows Server 2008 R2
- Microsoft Windows Server 2008
- Microsoft Windows Vista
- Microsoft Windows Server 2003 R2
- Microsoft Windows Server 2003
- Microsoft Windows XP (32-bit and 64-bit)
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Note: ISL AlwaysOn 2.1.2 was the last version to support Microsoft Windows versions NT 5.0 and below (Windows 2000 / Windows 2000 - Server version). |
Mac OS
- macOS 10.15 Catalina
Important: With macOS 10.15 Mojave Apple introduced additional changes to its Security settings which further affect the workflow when running ISL Online applications. Please refer to the following topic for explanation: ISL Online programs compatibility with macOS 10.15 Catalina
- macOS 10.14 Mojave
Important: With macOS 10.14 Mojave Apple introduced some changes in Security which affect the workflow when running ISL Online applications. Please refer to the following topic for explanation: ISL Online programs compatibility with macOS 10.14 Mojave
- macOS 10.13 High Sierra
- macOS 10.12 Sierra
- OS X 10.11 El Capitan
- OS X 10.10 Yosemite
- OS X 10.9 Maverics
- OS X 10.8 Mountain Lion
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Internet Connection
ISL AlwaysOn 2.2.5+
In ISL AlwaysOn 2.2.5, bandwidth usage was reduced. ISL AlwaysOn sends a ping packet to ISL Conference Proxy server in order to maintain online status every 30 seconds. There used to be additional packets sent every 5 seconds which were not required. This additional packet sending was removed, packets are now appended to ping packet, which results in less network traffic.
The ping packet to the server is 131 bytes every 30 seconds to the server, and the server will respond to each ping with the same packet.
ISL AlwaysOn 2.2.4 and below
For bandwidth, when a remote computer is available, ISL AlwaysOn uses ping packets to keep alive the connection.
Once ISL AlwaysOn service program registers with server, it will only send ping packet every 30 seconds. The server will respond to each ping with the same packet. Below the application level packet there is a SSL layer that wraps application data.
The payload data within a packet consists of 20 bytes.
ISL AlwaysOn ping packets are around 70 bytes on the TCP layer and the server responds with the same packet.
The total packet size will be around 90 bytes.
Default keep alive settings are used: 1 packet per second.
When connected to a remote computer, the required bandwidth minimum is not defined, although we recommend at least a 50 kbits/s connection for more comfortable work.
ISL Group 網絡會議
Web Meetings
使用Use ISL Groop與其他人進行會議、示範和網路訓練，你會發現線上協助變的非常簡單。作為邀請者，你可以安排線上會議，與會者可以通過電子郵件邀請創見及時內容。所有參與會議者只要打開您的邀請，就可以點擊參加會議。使用Use ISL Groop進行網路會議變的非常快速。
ISL Pronto 即時通訊
Live Chat
使用瀏覽器進入你網站的訪問者。ISL Pronto是一款可供線上客戶服務以及網路支援的即時通訊軟體。他建立一個聯繫人員和訪客間的連接，顧客可以在線上獲得商品的詢問以及請求線上支援。