NetSupport Manager  自1989年以來就一直幫助各種企業和機構優化他們的IT支援服務，儘管現在遠端控制軟體的使用已十分普及，但與20多年前不同的是，現在所使用的種類繁多的平臺、資料傳輸協定及設備資產為PC管理及遠端控制軟體解決方案不斷帶來挑戰，這些解決方案需要能夠為各種不同的系統組態提供支持。

NetSupport Manager的成功之處在於此軟體不斷升級改進，以滿足任何IT環境的需要。由於此解決方案將面向 Windows、Linux、MAC、CE、Pocket PC及Windows Mobile等系統的全方位多平臺支援功能與專門的系列PC管理工具整合起來，確保重要的IT基礎設施的持續運作，因此NetSupport Manager可為當今的各種企業網路提供最全面的相容性。NetSupport技術現在為世界各地的逾8,000,000個系統提供支援，NetSupport Manager已成為適合任何IT環境的久經考驗的有效解決方案。

主要功能包括：

• 快速安全的連接功能
• 同時管理多個設備
• 查看設備的估計位置
• 多平台支持
• 屏幕註釋和錄製
• 系統管理工具
• 文件分發
• 即時硬體/軟體庫存
• iOS和Android的移動控制

更新介紹

NetSupport Manager v14 includes:

A brand-new user interface makes it even easier to identify and navigate to its remote control and remote management features – all in one click. Co-produced directly with businesses to meet their current and changing needs, its intuitive layout in a ribbon bar format at the top makes completing tasks quicker without getting buried in extra unnecessary steps, while the updated icons for each tool make it really clear what capabilities and criteria can be applied. For example:

• The status bar now shows a list of all connected Clients, allowing you to see who you are connected to at a glance.
• A search facility has been added to the Control and Client Configurators, allowing you to easily locate the settings you are looking for.
• You can now specify the action performed when double-clicking a Client in the List view. By default, this is set to viewing a Client.
• The Tree view can now be hidden, allowing more space when working with Clients in the List view. You can also choose to display the Tree view in Compact Mode, which eliminates the need to use the scroll bar when viewing folders containing many items.
• PowerShell and Remote Command Prompt have been added to the right click menu, making them more accessible.
• Applications can now be quickly launched at Clients while you are viewing them.

Two-factor authentication (2FA) is now available for operators connecting to the Gateway to start a remote connection. This extra layer of security uses time-based OTP (TOTP) or DUO Push to authenticate the operator for up to 12 hours.

To further strengthen Client authentication and authorisation across the network, NetSupport Manager now supports businesses using RADIUS authentication – and even allows them to use it in combination with 2FA, according to the level of verification required for a specific Client.

SSL/TLS certificates have been added for superior data security to help ensure that all data sent across the Gateway is encrypted. Customers can enter their own certificate or allow the Gateway to create and use a Let’s Encrypt certificate. Plus, the Control Gateway key, Security keys and Operator passwords have also been boosted with higher levels of encryption.

If the name of the Client executable changes, it will be prevented from running, to help combat and protect against exploits and malware – a handy feature to ensure no untoward activity is taking place.

The Client log file can be edited to only show selected information to further support data protection, e.g., to protect personal data such as usernames when receiving support. You can also clear Client log files older than “x” days, if required.

Load Balancing Gateways have been introduced to accommodate the ever-changing work landscape. These proactively manage the incoming connections, distributing them across multiple gateways to avoid a single point of failure. Customers can specify the capacity of each load balancing gateway and, in the event that one of them goes down, connections are automatically redistributed, thereby minimising any disruption. This is especially useful for larger businesses, as it ensures consistent maximum performance and reliability without the need for operator intervention.

The Connectivity Server Console data can now be exported to a .csv file to aid further analysis – and to support security, an Export Function can create a file showing all connected clients.

The downloads folder now appears in the File Transfer Tree view, allowing you to directly transfer files quickly and easily. Meanwhile, folders that need to be accessed regularly can be added to a ‘Favourites’ folder in the Tree view. Plus, NetSupport Manager provides a list of files that the Control has recently worked with (the last 20 files are displayed) and these can be sent to a Client in one click. Files on the Client machine can also be seamlessly opened and edited at the Control. Simply double-click the Client file to upload this to the Control machine, make the required changes and it will be copied back to the Client machine.

A list of replay files is now available from the Playback icon in the ribbon, allowing quick and easy access. New recordings and replay files that have been played will be automatically added to the list.

Platform support has been extended to Windows 11, 11 SE and Windows Server 2022 to further futureproof your technology.