SmarterMail Features
Email

• Robust Webmail Client that is as powerfuls as any desktop email client
• HTML rich emails that support images and videos
• Complete synchronization with desktop and mobile clients
• Request Read receipts (per email or setting to enable for all)
• Request Delivery receipts (per email or setting to enable for all)
• "Disposable" addressing by folder -- Create one-time use email addresses that are active for a specific amount of time for things like free trial sign-ups, newsletters, etc.
• Add/create a task from an email
• Ability to share email folders (parents and children) individually with domain users
• View an email’s text, raw content, and header
• Support for nested folders
• Ability to move, rename and delete email folders
• Automatic and manual saving of Drafts
• Warning for common mistakes prior to sending messages (e.g. no subject, missing attachments, etc.)
• Ability to use To address for replies
• Choose Default From Address and Reply-To Email address
• Plus Addressing to help organize newsletters, etc.
• System, domain or user level folder auto-clean rules
• Automatic forwarding to one or multiple email addresses
• Catch-all alias
• Ability to link files from cloud storage -- SmarterMail’s File Storage, Dropbox, OneDrive, etc.
• Send / receive from email and domain alias addresses
• Centralize email accounts from different providers within a single interface (SMTP Accounts and Email Retrieval)
• Support for Autoresponders, including the ability to set different autoresponders for internal users, contacts or domain, set date ranges, frequency, etc.
• Robust Content Filtering rules
• Contextual shortcut for adding / updating filters
• Domain or user Trusted / Blocked Senders
• System, domain or user level spam filtering actions (move to junk, delete, mark as spam, etc)
• Create and use multiple signatures
• Set Delete action (move to folder, etc.)
• Set text encoding
• Set message priority
• Ability to sort and filter by common items like: read/unread, emails with attachments, messages linked to tasks, flagged messages, etc.
• Forward multiple emails as attachments
• Help against phishing – indications of Trusted Senders, full email address shown if not trusted
• Ability to hide images from external website
• Automatic blocking of harmful scripts present in messages

Calendars

• Attendee availability
• Multiple Calendar support
• Ability to share primary and secondary calendars with domain users
• Subscribe to internet calendars
• Domain or user Calendar auto-clean
• Create appointments based off of specific time zones
• Conference room scheduling
• Domain calendaring for things like company holidays, PTO calendars, payroll calendars, etc.
• Import/export ICS file
• Categorize appointments for primary and secondary calendars
• See Task start and due dates on a user's calendar
• Ability to view personal and shared calendars concurrently or separately
• Various views (e.g. Agenda, Month, Week, etc.)
• Set a primary or secondary calendar as default
• Complete synchronization with desktop and mobile clients

Contacts / Address Books

• Grid view or card view
• Import/Export VCard or CSV
• Categorize contacts from primary and secondary folders
• Multiple phone numbers and email addresses
• Global Address List (ability to allow users to opt out)
• Ability to show aliases and mailing lists in GAL
• Multiple folder support
• Ability to view personal and shared contacts concurrently or separately
• Ability to share primary and secondary contact folders with domain users
• Set a primary or secondary contact folder as default
• Shortcut to add a contact from Email view
• Shortcut to email a contact (or group of contacts) from Contacts view
• Shortcut to send one or more contacts’ VCards via email
• Supports contact properties from popular clients like Microsoft Outlook and Apple Contacts
• Support for Apple’s contact groups (client-side only)
• Complete synchronization with desktop and mobile clients

Group Chat

• XMPP support for syncing to desktop and mobile clients (Adium, Digsby, IM+, etc.)
• Domain chat search
• Archiving for HIPAA and Sarbanes Oxley compliance
• Audio and video chat
• File sharing with previews
• Offline messaging within the webmail client
• Ability to use aliases as rooms
• User availability (online, offline, away)
• Download chat history
• Ability to enable/disable per domain or per user
• All communciation is kept within your server / domain
• Can eliminate the need for third-party products/services like #Slack

Team Workspaces

• Audio and video support for up to 8 individual users
• Password protected Workspaces
• Guest access
• Text chat for unlimited users
• File sharing/storage by Workspace (Separated from standard File Storage)
• Ability to restrict file sharing permissions to organizer, domain users or everyone
• Shareable links to a Workspace to allow for participation of users outside your domain
• Can be used in conjunction with Calendar appointments/invites
• Ability to set video quality
• Input/output device management
• Ability to see previous workspaces -- live chat, shared files, etc.
• All communciation is kept within your server / domain
• Can eliminate the need for third-party conferencing products/services like GoToMeeting or Zoom

Tasks

• Grid view or card view
• Task start and due dates can be added to your Calendar
• Set Status (Canceled, Not Started, Completed, In Progress)
• Set Priority level (1 - 10)
• Manage/track completion percentage
• HTML editor for Task description
• Set reminders for Task due dates/times
• Task Categories for primary and secondary folders
• Multiple folder support
• Ability to view personal and shared tasks concurrently or separately
• Ability to share primary and secondary Task folders with domain users
• Set a primary or secondary Task folder as default
• Create a Task from email
• Complete synchronization with desktop and mobile clients

Notes

• Color coding to help with organization
• HTML editor for Note description
• Support images and video
• Import Notes in CSV format
• Grid view or card view
• Category support for primary and secondary folders
• Multiple folder support
• Ability to view personal and shared Notes concurrently or separately
• Ability to share primary and secondary task folders with domain users
• Set a primary or secondary Notes folder as default
• Complete synchronization with desktop and mobile clients

Web Interface (Webmail Client)

• Robust browser-based client that matches features available in any desktop email client
• Compatible with any modern browser
• Responsive design for both desktop and mobile compatibility
• Light or dark theme
• Standard and Advanced Search
• Preview message attachments
• Notifications for shares, appointment reminders, events etc.
• Automatic attachment/removal of shared items
• Ability to customize login page for system wide or per domain
• Thumbnails for image file attachments
• News Feeds section - add/subscribe to news feeds and review directly from webmail
• Download all attachments as .ZIP
• Upload attachments in the background
• File storage linking PLUS the ability to link files from services such as Dropbox, OneDrive, etc.
• Automatic save as draft
• Follow-up flagging
• Linked emails and tasks
• Advanced content filtering
• Advanced spam filtering rules
• User-level auto-clean
• Support for multiple languages
• Email address auto-complete similar to Microsoft Outlook
• Import and export contacts
• Support for user and domain aliases
• Multiple signatures support
• Multiple identity/SMTP support

Collaboration

• Sharing of primary and secondary email folders
• Sharing of primary and secondary Calendars
• Sharing of primary and secondary Contacts
• Sharing of primary and secondary Tasks
• Sharing of primary and secondary Notes
• Team Workspaces for audio / video conferencing for team-wide collaboration, within or outside a domain
• Group Chat for audio / video / text chat for domain users
• Automatic sharing of items / removal of shares
• Synchronization of shares with desktop and mobile clients
• Ability to use Aliases or User Groups for group messaging and sharing

File Storage

• Share links to files versus adding attachments -- eliminates sending/file size limits
• Blacklist certain file types/extensions
• Previews available for certain file types -- icons for PDFs, etc.
• Multiple folder support
• Workspace and Group Chat files stored separately
• Ability to password protect shared links
• Ability to set time limit for link/download availability
• Set public/private availability
• Connect to third-party services such as Dropbox and OneDrive (including the ability to connect using School/Work Account)

Maling Lists

• Bounce detection
• Automatic removal of subscribers on bounces
• Optional double opt-in
• Subscriber custom fields
• Friendly unsubscribe links in messages
• Common subscriber database for all mailing lists
• Merge variables and custom fields into messages (mail merge)
• Toggle auto-generated response to mailing list commands
• Enhanced mailing list compose with attachments
• Customized command messages
• Mail logging per subscriber
• Throttling of mailing lists

Administration

• Domain Administration / System Administration as separate roles
• Multiple System Administrator accounts
• Exhaustive Domain settings management
• Ability to set System Administrator permission levels
• Extensive Protocol and Process logging
• Ability to set log levels (detailed, normal, exceptions only)
• Set log file path to store logs on a separate drive/path
• Set automatic deletion of logs to help conserve disk space
• Set up log compression after X days to help conserve disk space
• Custom logging available for specific, SmarterTools-led troubleshooting
• Mark a domain as hosted externally
• Create Domain and User Defaults with propagation of either
• Remote wipe of mobile devices (requires EAS add-on)
• Failover functionality
• Administration from a Web browser
• Users can be limited to specific protocols (e.g., IMAP, POP, SMTP)
• Mass messaging to some or all users and domain administrators
• Prioritize SMTP based on message type, domain or user
• Spool functionality that allows third-party integration
• Configurable outbound SMTP IP addresses
• Complete Spool management and reporting (messages delivered, local vs. remote, top senders, etc.)
• Complete message management (individual or multiple) for things like resetting retries, forcing delivery, moving and deletion of messages, all while they're in the Spool.
• Access to Spam Quarantine, Virus Quarantine
• View Throttled Users and/or Domains
• View User Activity such as active/inactive users, duration, IP used to log in to webmail, protocol usage, etc.
• User connection management by protocol
• Multiple spools (smart spooling)
• Manage current IDS blocks
• Immediate blacklisting of connections and sessions
• Powerful User impersonation
• Configurable user password strength requirements
• Configurable user settings by domain
• Configurable and manageable bindings by IP and Port
• Delivery limits, sender priority, reserved domains
• Configurable and manageable system messages
• Diagnostic tool for version checks, system locale settings, folder permissions, connectivity and product checks
• Password compliance reporting and enforcement
• System-wide folder auto-clean to enforce user quotas
• Domain-wide and system-wide footers
• Configurable and manageable Indexing
• Ability to import users via LDAP or CSV
• Ability to set Spool up on a separate drive, apart from Domain and User files/folders and program files
• Domain list/dashboard that displays domain status plus the number of Users, Aliases, Mailing Lists, EAS users and MAPI / EWS users compared to limits, and overall disk usage
• Ability to set domain/user status: enabled/disabled, ability to still accept mail when disabled, etc.
• Service status (e.g., IMAP, Indexing, SMTP, etc.)
• Indexing and Migration status
• Ability to block certain File Extensions for attachments

Antispam Measures

• Configurable and manageable options, including content filter bounces, max message size to scan, enabling SRS when forwarding, etc.
• Support for Message Sniffer add-on
• Support for Cyren Premium Antispam add-on
• Incoming and outbound spam checking
• Message retrieval via POP and IMAP (outgoing messages only)
• Spam checking on POP3 message retrieval
• Outgoing spammer detection and limiting
• SpamAssassin-based Pattern Matching Engine
• Support for distributed SpamAssassin servers (Linux or Windows)
• SPF record checking
• DKIM support
• DMARC support
• RBL/URIBL listing detection
• Ability to add and weigh custom RBLs/URIBLs
• Reverse DNS checking
• Greylisting (based on IP, sender location, spam weight, etc.)
• Configurable spam weights for system, domain and users
• Configurable spam headers
• Configurable and manageable Greylist options
• Trusted senders
• Require SMTP authentication for outgoing messages
• Support for Declude
• Allow Domain Administrators to override Actions
• IP Bypassing for spam checks and/or greylisting
• Greylist Filtering for excluding greylisting based on IP
• SMTP Blocking
• System-level Trusted Senders (domains and/or email addresses)
• Compatible with third-party antispam solutions, services and appliances

Antivirus

• Support for Cyren Zero-hour Outbreak Detection add-on
• Out-of-the-box ClamAV
• Support for third-party command-line antivirus solutions
• Support for a remote ClamAV server (Linux or Windows)
• Virus quarantine (outgoing messages only)

Security/Attack Prevention

• Incoming and outgoing TLS
• 2-Step Authentication, including support for email recovery or authentication clients (e.g. Microsoft or Google Authenticator)
• Incoming and outgoing SSL
• Active Directory Authentication
• Optional alternate SMTP port
• SMTP authentication by domain
• Restrict administrator access via IP
• Brute force detection for Webmail
• Manual and automatic IP whitelisting/blacklisting
• Automatic harvest attack prevention
• Automatic denial of service prevention
• Malicious script filtering in webmail
• Throttle user and domain activity
• Throttle incoming bounces to prevent saturation
• Domain or user-based throttling

Reporting

• Summary and trend reports available for System Administrators, Domain Administrators and users
• Real-time performance Dashboard (service status, CPU usage, Memory usage, etc.)
• Server Health reports/dashboard (average cpu/memory usage, drive statistics)
• Security Dashboard (blacklist/whitelist connections, Zero-Hour outbreak info, ClamAV info, IDS violations, etc.)
• Antispam Dashboard (Inbound spam level counts, Cyren/MessageSniffer/SpamAssassin numbers, greylisted connections, etc.)
• Advanced summary/trend reports for System and Domain Administrators
• (connections, traffic, spam, virus, etc.)
• Domain Admininstrators and Users have Overviews/Dashboards that offer a high-level snapshot of data that's detailed in individual report
• Data drill down for summary reports
• Reporting statistics exposed as PerfMon counters
• Export report data to CSV

Events and Notifications

• Event-driven architecture
• Notification profiles
• Configurable system, domain and user events
• Assign actions to events (e.g. command-line, notifications, etc.)
• Default notification to all users when disk quotas are reached

Message Archiving

• Enable message archiving for individual domains or all domains on the server
• Set Archiving rules per Archive (all messages, inbound/outbound only)
• Archive path can be on a separate or networked drive
• Archive can be backed up separately or have custom backup rules
• Search by domain, date range, sender/recipients or subject
• Messages .ZIP compressed to help conserve disk space
• Search, view and download (the original .eml files) archived messages
• Messages stored in original .EML format
• Restore messages to individual account/folder
• Eliminates the need for third-party archiving products/services

Gateways

• Set up as SmartHost or incoming gateway
• Set up as a backup MX server
• Set up as an outgoing gateway
• User authentication and SSL/TLS support for outgoing gateways
• Gateway authentication with other SmarterMail servers
• Gateway can have domain exceptions
• Spam checking available for incoming gateways
• Greylisting available on gateways
• Can set up multiple gateways in a round robin configuration

Mail Server Protocols

• Microsoft Exchance ActiveSync (EAS) (Optional add-on)
• Microsoft MAPI/Exchange Web Services (EWS) (Optional add-on)
• SMTP
• IMAP and IMAP IDLE
• POP3
• LDAP
• CalDAV
• CardDAV
• XMPP

Migration and Converters

• Built-in mailbox migration for email, calendars, contacts and tasks from a variety of mail providers including Exchange, Office365 and more
• Mail server converters for a variety of competitive products: Ipswitch iMail, Icewarp, MailEnable, and Mailmax

Automation (Web Services/SOAP)

• SmarterMail is 100% API-driven meaning virtually every feature and function within all areas of SmarterMail is availble for integration/automation by third-party developers
• Pre-built, open source integrations/modules for several popular control panels such as Plesk and WHMCS
• All web services fully documented

SmarterStats 是一專門的設計網站流量分析軟體，提供準確的統計數據。不管你是個人或者是商業站台，都可以用它來幫你作精確的流量統計，與Log文件分析，用戶可以測量網站的訪問量，分析網站的性能和頁面加載時間，甚至對服務器的性能監控整個網絡。

其中一個獨特的好處 SmarterStats是它能夠管理的資源消耗。因此，資源使用SmarterStats可以調整在任何環境中工作與各種其它的桌面或服務器應用程式。

版本介紹

SmarterStats Professional
All of the features necessary to analyze a business and website, including:

• Over 25 Site Activity reports
• Over 25 Demographic reports
• Over 20 Server Health reports
• Individual Spider and Bot reports
• Ability to find over 70 different Site Tuning issues
• Ability to Data Mine to the indivdual query level
• Much more

SmarterStats Enterprise
Includes all features of the Professional Edition, plus additional Enterprise-level features, including:

• Custom reporting
• Scheduled and on-demand email reports
• Support for up to 30,000 websites spread over multiple Web servers per SmarterStats installation
• Reports across distributed networks on a virtually unlimited number of servers
• Propagation of settings across distributed networks

版本比較

 系統需求

Windows
Supported on Windows Server 2016, 2019 and 2022

Remote Service Installer
Supported on Windows Server 2016, 2019 and 2022

View Traffic
Whether it’s information on the people that visit a site or the search engines and bots that crawl each page, SmarterStats can provide the visitor, user and search engine stats -- the overall business analytics -- that a business needs. Unlike other web analytics software, SmarterStats separates human visitors from spider and bots, providing companies with true website statistics that reflect actual customer behavior. Discover which countries or cities visitors are from, which sites referred them, and the pages they view on a site in the order they view them. It’s even possible to see which pages of a site are not getting indexed in search engines.

Discover Trends
SmarterStats breaks down website statistics both broadly and granularly, so it’s possible to analyze data across months, weeks, days or even hours. Discover which day of the week a website gets the most traffic and use that information to determine the best day to launch a new marketing campaign. See the times of the day a site has the fewest visitors and schedule web server maintenance for those off-peak times.

Study Behavior
It’s just as important to know where visitors come from when they visit a site as it is to know where they go once they leave. Detailed reports can help discover which pages visitors frequently use to enter a site, the path they take as they navigate throughout a site and then the pages on which they spend the least amount of time. All of this allows site owners to modify content accordingly. Plus, find out which search engines, keywords or key phrases are bringing the most organic traffic and use that information to develop an overall SEO strategy.

Take Action
Understanding how website visitors and search engine spiders access and use a site is crucial for running a successful website and can help drive successful business strategy. If specific websites are driving traffic to a site, that may mean a potential new partner. Or, place advertising on those sites to help drive more traffic. If the bounce rate for a particular page is high, review and modify the messaging to see if that improves the time visitors spend reading the content. SmarterStats can help you unlock all this data and more.

See Problems
Every time site tuning scans a site, SmarterStats crawls that site to create a list of potential on-page threats to a site’s success. The resulting report shows the exact page URL and the reason the page was flagged, plus SmarterStats offers some basic guidelines for correcting the errors and getting the website back on track.

Tackle Issues
Since some issues are more concerning than others, SmarterStats groups items by whether impact. That means grouping by high, medium or low risk on site usability. Alternatively, users can sort issues by their type, allowing site developers, marketers and site owners to focus on items like broken links or blank webpages.

Increase Speed
Both visitors and search engine spiders prefer to surf sites that load pages quickly. With site tuning, it's possible to see, and then eliminate or optimize, the most common causes of slow page loads such as excessive page scripts, expired caches and unnecessary code.

Predict Behavior
Through the mining of website data, companies can discover how to provide website visitors with the type of information, products and services customers are most likely to want.

Improve Design
As companies uncover patterns in visitor behavior through data mining, the overall design and direction of the website can be improved to better meet the needs of visitors and customers.

Identify Vulnerabilities
System administrators can use data mining to identify and stop possible attacks on the server. For example, use data mining to look for attempts to hack a website by exploring query items sent to specific pages of a site or traffic patterns from specific IP addresses.

Macro View
As a system administrator, SmarterStats gives you a high-level overview of the traffic being generated to the various web servers you manage. In addition, it’s possible to drill down into each server and see which sites are generating the traffic, making it easy to plan migrations of higher-volume sites to their own servers or VMs, not to mention finding sites that may be causing issues for other customers.

Remote Processing
Enterprise customers also have access to the SmarterStats remote service, which resides on each separate web server in a datacenter or server farm. This service is responsible for 90% of all local SmarterStats tasks, such as gathering the log information, processing that information, and then communicating results back to the main reporting server for display.

Server Protection
In addition to knowing the traffic affecting web servers, it’s also necessary to keep tabs on the servers themselves. SmarterStats also gives system administrators the ability to see things like how many sites are on each server, the memory usage levels on each server, which sites are utilizing the most memory and more. Having access to this information means administrators can see potential troublesome sites and take action to prevent other sites on the server from slowing down.

Create Consistency
Keeping servers running at optimum levels means creating a level of consistency across the web servers and the web sites on those servers. SmarterStats allows system administrators to create default rules for things like the length of time raw logs stay on the server before they’re deleted, when to convert raw logs to SmarterLogs, how many pages to crawl -- and how many to crawl per minute -- in Site Tuning and more. Those defaults can then be propagated to all sites and servers within the network, ensuring consistency and a high-performing environment.

Save Space
SmarterStats was developed for all manner of users, from the webmaster with one or two sites, to large scale enterprises with 10,000 sites or more. With this in mind, SmarterStats incorporates a compression scheme that reduces the amount of raw log files stored on a web server. In a nutshell, SmarterStats takes traditional web server log files and segregates redundant data, turning log file data into an optimized file-based relational database. This step, in and of itself, can reduce log file sizes up to 80%. Additionally, SmarterStats compresses the already small SmarterLogs even further, adding another 5-10% reduction in the size of the log files. What this means is that SmarterStats saves space as well as improves performance. 

Hybrid Environments
SmarterStats has the ability to read logs in a variety of formats. That includes the ability to process IIS or Apache logs, logs that are compressed (e.g., .ZIP or .GZ format), rotating logs and more. In fact, SmarterStats can auto-detect log file types on a per-site basis. And in order to process log files, it’s necessary to have access TO those log files. SmarterStats was built so that logs can be stored and accessed locally or remotely through FTP/FTPs, UNC and SAMBA shares.

SmarterTrack
SmarterTrack是一個強大的幫助台應用程序，客戶服務的努力轉化為一個多通道通信門戶。 其特點包括一個售票系統，在線聊天，通話記錄的世衛組織，品牌和語言支持，成本分析，數據挖掘，報告，調查，一個任務管理系統和知識基礎。

•    Access your help desk from anywhere
•    Customer service software that’s perfect for any industry
•    Save time and money with hosted help desk software
•    Flexible installation options: install on your own computer or on a shared, dedicated or VPS account 

Help Desk Software
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communcation in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business.

Lower support costs
Implementing customer-to-customer interaction using the Community, funneling questions and issues through live chat and offering a self-help knowledge base are all ways to you lower your support costs.
The community allows your users to help each other, the knowledge base can teach customers how to resolve issues, and agents can handle 2 or more live chats at once, thereby maximizing their time with customers versus taking one phone call at a time. All of these optimizatons of your support infrastructure lower the total cost of supporting your customers.

Multi-Brand Support
Having multiple different companies, multiple branches or even multiple products is common these days. With SmarterTrack, you can support any number of brands using a single installation. This allows you to utilize employees more efficiently since one employee can work across many different brands.

Centralize Communication
Customers communicate with you in multiple ways: emails and tickets, phone calls or live chats. With SmarterTrack, you can centralize all communication with one platform. This gives you a single point of access for seeing exactly what your customers are saying, and how they’re saying it.
In addition, since all of that communication is kept within a single platform, information is stored and easily accessible for regulatory comliance, corporate governance and more.
 

系統需求

System Requirements

Windows 2016 64-bit
SQL Server / MySQL
Microsoft .NET 4.7
Microsoft IIS