SysAid Help Desk
SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

IT Help Desk Done Right
Say goodbye to manually sorting tickets and constantly putting out fires. With SysAid Help Desk, you can deliver exceptional service automagically.

Generative AI
Bake generative AI into every aspect of service management with SysAid Copilot, And deliver exceptional service, faster and more accurately than ever before–all while continuously improving your system through real-time data.

Help Desk Self-Service Automation
With automated password reset and one-click issue submissions, make it easy for employees to resolve common IT problems all on their own.

Help Desk Ticket Automation
Let tickets automatically sort, route, and send themselves to the right desk. So users get their issues resolved ASAP and you nail those SLAs.

Help Desk Ticket Journey
Track the entire timeline of the Service Record Resolution process with our easy-to-use Ticket Journey. Monitor ticket progress, make in-line actions, and effortlessly switch between various filters such as Highlights and Audit Log Items, so you have the right information at the right time.

IT Asset Management
Manage all your IT assets directly within your service desk and resolve issues faster with all the asset data and records you need already inside each ticket.

Remote Control
With remote control capabilities built right into your help desk, you can connect directly to users’ machines to resolve issues– whether they’re working from their cubicle or their couch.

Reporting
Size up your service performance at a glance with holistic reporting. Because when you can see all of your KPIs and stats easily, making smarter business decisions comes naturally.

Codeless IT Configuration
Configure your UI to look and feel right at home in your IT environment. And customize access for different users, all without needing to ever write a single line of code.

Hotkey
With Hotkey, end users record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal. So you see exactly which issues you need to resolve.
 

SysAid ITSM
Turbocharge midsize teams and mature IT departments with our comprehensive ITSM platform, now with generative AI.

ITSM Software Done Right
Everything you need to get IT done, powered by AI and wrapped up in an intuitive interface.
So admins can resolve issues more efficiently and drive down MTTR.

Generative AI
Bake generative AI into every aspect of service management with SysAid Copilot, So you can deliver exceptional service, faster and more accurately than ever before – while continuously improving your system through real-time data.

ITIL Package
SysAid’s request, change, and problem management capabilities help you deliver greater service management across your organization. And with out-of-the-box templates, you can get up and running instantly.

Workflow Automation
Automate any workflows with real-time oversight of the entire operation using simple design capabilities! So, your processes go off without a hitch, every time.

Third-Party Integrations
Bring all of your apps & systems together under one roof, and close the loop faster. So, you can increase the value of your service desk at little or no extra cost.

Advanced Customization
Don’t change the way you work. Make SysAid work for you by tailoring your service desk–including views, templates, forms and dashboards– to meet your specific preferences and needs.

Service Level Management
Make sure your service delivery outcomes meet expectations – by creating and customizing your SLAs and metrics to fit your specific requirements.
 

SysAid 系統需求

SysAid server
If you are using Patch Management, make sure to also consider the requirements in the Patch Management table.

• Windows 10, and Windows 8 can be used for test environments.
• .NET Framework 3.5 SP1 or higher is required.

**When the SysAid server is installed on a Linux server, manual agent deployments and RCG require the SysAid RDS (on a Windows machine).
SysAid supports the following OS versions:

• Centos - 7
• Debian - 9 stretch, buster 10
• Ubuntu - 16.04 Xenial Xerus, 18.04 Bionic Beaver, 19.10 Eoan Ermine, 20.04 Focal Fossa

*** For production environment it is recommended to use a separate machine for the database.

**** MS SQL Express requires an additional 1 GB of RAM, if running on the same machine, and can contain up to 10 GB of data (expected DB growth - dependent on number of assets and modules used, approx. 2-5 GBs per year).

***** Oracle is not supported in versions 21.4 or higher.

SysAid Agent

Important:
If your anti-virus solution maintains a white list of trusted paths, add the directory "\Program Files\SysAid" to the list. If it maintains a white list of trusted services, add the service "SysAidAgent" to the list.

* To enable Patch Management capabilities, an additional 1.5 GB is required

**.NET Framework 3.5 or above must be installed

*** For inventory feature only

**** Through a third-party tool. Please contact our support team for more information